How training bolsters relationships and builds EQ

Employers have long seen the need for training employees in hard skills. In recent years, soft skills like leadership and communication have crept into learning and development initiatives, too. Some employers have looked to L&D to increase employees’ emotional intelligence or emotional quotient (EQ) ⁠— a trend that can give staff members a better sense of how they can work effectively with others while meeting their own needs.

“Many of us have been led to believe that soft skills and emotional intelligence (EQ) are strengths you have to be born with, but it’s simply not true,” Cara Brennan Allamano, SVP, human resources at Udemy told HR Dive via email. “Abilities like building solid relationships, being a good communicator and conflict management all require EQ skills that can not only be learned, but also strengthened over time.”

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