Conflict management tops list of in-demand soft skills

  • Conflict management is the soft skill most in-demand among businesses hiring in 2019, online learning platform Udemy revealed in a new report. Citing research from CPP Global, Udemy said that U.S. employers spend 2.8 hours a week handling conflict. While technology skills keep evolving, the company said, new skills are rapidly entering the workforce, and conflict management is more critical to career upward mobility than even communication and organizational skills.
  • Udemy described the multigenerational work environment as an example of where conflict management might be necessary in today’s workplace. Each generation has different priorities, communication preferences and management styles, which can ultimately lead to conflict, said Udemy. It’s business arm evaluated the top courses companies are requiring workers to take to understand their priorities for hiring, upskilling and reskilling.

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