Content & Operations Manager, Vietnam

San Francisco, CA

About the Role

Udemy’s Vietnam market expansion is the latest efforts within the New Ventures team, based in San Francisco. The team is set up to focus on turbo-boosting our business in Vietnam, leveraging the strategic partnership with our local partner, FUNiX.

As one of the founding members of the newly-formed Vietnam team in Udemy, you will spearhead the content strategy and oversee the course acquisition operations for Vietnam, working in collaboration with our local partner. You will be responsible for ensuring a sustainable growth of high-quality Vietnam course content for both individual and business users, to drive revenue growth for the business.  Additionally, you will be involved in the overall partnership management with FUNiX with NV team members and will work on the overall operations for the market entry efforts.

We are looking for a highly self-motivated individual who flourishes in a fast-paced, dynamic environment and is excited to work on a brand-new, high-priority project. You would get the opportunity to be in the driver seat to drive international expansion for a global tech company.  You’ll need to be analytical, a good communicator and a scrappy executor. 

This is a full-time position located in our San Francisco office. 

Key Responsibilities: 

  • Establish strategy for our content efforts in Vietnam, including but not limited to determining the priority areas, optimal channel mix for course acquisition and instructor marketing, based on overall team direction
  • Aid the NV team members establish strong relationships with FUNiX members to conduct overall business smoothly.  
  • Develop a deep understanding of the Vietnam market requirements (for both individual and business users), culture and competitive landscape
  • Develop and execute new initiatives based on market requirements to meet content goals
  • Execute and oversee content operations, including but not limited to instructor partnerships, running course creation campaigns
  • Analyze and present course data to understand the performance of course collection
  • Responsible for content related metrics, including maintaining a pipeline of new courses 
  • Work closely with our partner, FUNiX, on all aspects of content, from strategy to execution, and acting as a point person to facilitate communication between FUNiX and Udemy on content
  • Serve as an advocate for the Vietnam market internally 

Qualifications:

  • Minimum of 5+ years of experience in content strategy, acquisition, sales or business development; experience with tech content a plus 
  • Amazing client management, business communication and relationship building skills
  • Strong communication and messaging skills with internal stakeholders and with instructors and partners
  • Experience managing complex projects, meeting deadlines and handling several projects at a time with a high attention to detail
  • Strong track record of exceeding goals and high achievement
  • Self-directed and team-oriented, with strong interpersonal skills
  • Able to do simple SQL queries a plus
  • Must be fluent in Vietnam and English

We understand that not everyone will match the above qualifications 100%. If your background isn’t perfectly aligned but you feel you would be a great addition to the team, we’d love to hear from you.

About Udemy 

At Udemy, we’re all about improving lives through the power of learning. We are a leading global learning company and one of the world’s largest education platforms with more than 54 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. Talented people are everywhere, but opportunities can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by empowering our learners, our instructors, and businesses around the world.

We are proud to be recognized for our world-class employee experience. Learn more about our Great Place to Work certification here and find out what it's like to work at Udemy on our blog.

Udemy is headquartered in San Francisco with global offices in the US, Turkey, Ireland, Australia, India, and Brazil. Learn more on our company page.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We will consider for employment qualified applicants with arrest and conviction records.

Udemy Benefits:

  • Eligibility: Regular, full-time employees are eligible for Udemy’s benefit programs.
  • Health Plans: Medical, dental, and vision coverage (100% coverage for employee-only).
  • HSA/FSA/Commuter: Pre-tax savings/spending plans available; generous HSA employer contributions for those enrolled in the HDHP medical plan.
  • Life/Disability: Employer-paid life insurance (supplemental available), in addition to short-term and long-term disability.
  • Retirement: Access to 401(k) with annual employer contribution.
  • Wellbeing: Corporate memberships for meditation and mindfulness, therapy and coaching, financial planning, primary care, tele-health, health advocacy, parent/newborn support, and employee discounts.
  • Education: Free access to the entire course library on the Udemy and Udemy for Business platforms; annual stipend for external learning beginning at six months of employment.
  • Charitable Matching Program: Employer match of monetary contributions to eligible nonprofits and charities that carry a 501(c)(3) tax status.
  • Vacation: 15 days per year of Paid Time Off for hourly; flexible Discretionary Time Off for salaried.
  • Parental Leave: 8 weeks of leave at 100% pay for parents who take time off from work following the date of birth, adoption, or foster placement beginning at six months of employment; this amount is in addition to pregnancy-disability benefits at 100% pay, if applicable.
  • Holidays: 11 paid holidays throughout the year

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