Commercial Renewals Manager, EMEA - German Speaker

Dublin, Ireland

About Us

Udemy Business is the leading online training solution for high-growth companies, global organizations and public sector organizations -- and we’re growing like crazy. We’re helping organizations large and small around the globe solve the critical skills gap that teams increasingly face, whether it’s the latest technology, marketing & sales, HR, professional and personal development skills and more. And we’re just getting started.

Who we are looking for:

We are looking for a Renewals Manager to help us grow our revenue base and continue to drive world-class retention and renewal rates. This role will partner with our Commercial Customer Success and Commercial Account Executive team to maintain and grow our account base.

You'll proactively manage a portfolio of Commercial client renewals ensuring on-time customer retention and the high dollar over dollar renewal rates as well as establish renewal processes for the region. This role is a remote, work from home opportunity located in Dublin, Ireland; Germany, (Remote); Austria (Remote); Turkey Ankara; or (Remote)

We’re excited about you because you have:

  • Demonstrable B2B SaaS Renewals experience of 2+ years working with mid-level, large Commercial accounts.
  • Significant experience negotiating with customers across EMEA, with the tenacity to manage extended and sometimes challenging negotiations with different cultural groups.
  • Ability to work autonomously and with the flexibility to accommodate the regions you are working across
  • Ability to negotiate terms for complex deals while maintaining great client relationships
  • Superior time management skills; excellent attention to detail
  • Experience managing clients with Salesforce.com, Gainsight a plus
  • Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
  • Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together
  • Fluent in German and English

What you’ll be doing:

  • Own approximately 45 renewals quarterly for Commercial customers in EMEA
  • Strategise with the Customer Success Manager and Account Executive on different renewal scenarios for each client.
  • Leverage the renewal event with customers to demonstrate business value, optimise multi-year subscriptions, and expand partnership with our customers.
  • Work with Sales and Customer Success leaders across EMEA and at HQ in the United States, proactively reporting on renewal health, customer escalations and recommended course of action.
  • Directly negotiate all renewal terms with client procurement teams.
  • Maintain a 4-month rolling forecast and track all renewal activity in Salesforce
  • Prepare proposals, including renewal rate calculations, and contract preparation.
  • Work closely with Finance and Legal teams to ensure all contracts are accurate.
  • Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy

What success looks like

In the first month you will:

  • Complete structured new-hire onboarding.
  • Discuss, and establish, definitions for success within your role with your manager.
  • Meet, and gain alignment, with account team members (Sales & CS) to begin account strategy, planning, and discussions.
  • Construct and deliver initial, preliminary, rolling 90-day forecast.
  • Commence outreach to customer base 120+ days in advance of renewal.

In the first six months you will:

  • Confidently own the escalation process for at-risk accounts.
  • Leverage learned best practices to ensure on-time renewals.
  • Maintain forecast for renewal territory in the quarter, and for the quarter(s) ahead.
  • Participate in customer meetings and executive-level business reviews.
  • Articulate the value of Udemy's solution to drive renewals to successful closure and to help solidify expansion opportunities.
  • Become proficient in proposal and document generation processes.

The Team:

This role reports into the Manager, EMEA Renewals, Ronan O’Byrne. Ronan has built the EMEA renewals team and guided transformational change to achieve business success and is delighted to be part of the Udemy team where he can guide and mentor the team in renewals best practise.

Next Steps:

Our recruitment team is eager to hear from you and will personally read every application in detail. So give it your best shot - take some time to submit your CV together with a cover letter detailing how you meet the criteria we have outlined and most importantly why you’d love to be part of the team at Udemy.

We don’t have a closing date on our applications but we can’t wait to hear from you. Suitably qualified applicants will move through our ‘getting to know you’ process quickly. We will outline the benefits of working with us, including professional development, career growth, flexible work hours together with a hybrid working environment. All this is underpinned with the data, insights and tools to set you up for success. We genuinely believe that diversity is critical to our success.

We understand that not everyone will match the above qualifications 100%. If your background isn’t perfectly aligned but you feel you would be a great addition to the team, we’d love to hear from you.

About Udemy 

At Udemy, we’re all about improving lives through the power of learning. We are a leading global learning company and one of the world’s largest education platforms with more than 54 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. Talented people are everywhere, but opportunities can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by empowering our learners, our instructors, and businesses around the world.

We are proud to be recognized for our world-class employee experience. Learn more about our Great Place to Work certification here and find out what it's like to work at Udemy on our blog.

Udemy is headquartered in San Francisco with global offices in the US, Turkey, Ireland, Australia, India, and Brazil. Learn more on our company page.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

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Thank you for your interest in Udemy! We received your application and we are delighted that you would consider joining our team. At Udemy our culture prizes education, growth, and accountability. We're excited that you would like to join our mission to change lives through learning.

Our team will review your application and will be in touch if your qualifications match our needs for the role. If you are not selected for this position, keep an eye on our careers page as we're growing and adding openings.