Collections Analyst

San Francisco, CA

About you: 

You dive in to understand and act on all activities associated with a hyper-growth SaaS business. You are humble and curious. You have an understanding of Enterprise SaaS dynamics and can build bridges and work cross functionally in a complex and global organization matrix and can contribute into effective scalable process. You possess a strong collaborative approach and are able to build effective relationships with cross-functional departments to provide timely and accurate revenue and receivables/collections guidance to help Udemy better manage risk and improve the overall collection timeline for our receivables. You have strong organizational and communication skills and are able to balance competing priorities. You take initiative and are able to work in a dynamic environment across all levels of management and across functions and geographies. You are confident, energetic, demonstrate good judgment and are able to influence outcomes globally. 

About the Role:

Udemy is seeking an individual contributor who will be part of a team for driving cash collection for our enterprise subscription business. We are looking to bring on dedicated, results-driven individuals who can balance assertiveness and empathy. This position will be an individual contributor coordinating Collection, Loss Mitigation, and Dispute resolution for their portion of the customer accounts. 

Here's what you'll be doing: 

  • Work with the manager to deploy effective and efficient collection strategies, processes and workflows resulting in the timely collection and resolution of a portfolio of Udemy UFB/G customers. 
  • Coordinate with Finance, Legal, Sales & Sales Ops, to ensure that credit and collection policies, procedures and practices are implemented and adhered to. 
  • Facilitate communication and meetings related to customer complaints, issues and escalations in order to drive to resolution of the customer account in a timely manner. 
  • Handles escalated communication when necessary in a professional manner with a focus to quick resolution of issues 
  • Work closely with Collections manager and collections team members to resolve issues on their accounts. 
  • Promptly manage the responses to customer inquiries regarding invoices and/or past due balances 
  • Gain increasing knowledge of the collections tools, Netsuite, SFDC, Slack, emails, phone calls in order to increase efficiency and productivity and number of accounts handled in the portfolio. 

We're excited about you because you have: 

  • Finance/Accounting background 2+ years of Enterprise collections experience 
  • Ability and willingness to handle multiple tasks under a tight deadline in a a fast-paced and dynamic environment 
  • Maintains high performance standards; passion for excellence and continuous improvement 
  • Demonstrates strong interpersonal, written and oral communication skills 
  • Highly positive and collaborative individual that excels at developing working relationships, building consensus and fostering trust and collaboration at all levels 
  • Support audit processes and communicate with auditors on receivables & collections 
  • Experience with software packages including NetSuite, SalesForce.com and Microsoft Office Suite.

About Udemy

Udemy is the world’s largest education platform with more than 30 million monthly visitors.  Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential. For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content. Our enterprise platform is among the fastest growing SaaS businesses in the world.  UB has more than 10,000 customers and serves the majority of the Fortune 100. 

We are proud to be recognized for our world class employee experience:

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Udemy is headquartered in San Francisco with hubs in Ankara, Turkey; Austin, Texas; Boston, Massachusetts; Mountain View, California; Denver, Colorado; Dublin, Ireland; Melbourne, Australia; New Delhi, India; and Sao Paulo, Brazil.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

Udemy Benefits:

  • Eligibility: Regular, full-time employees are eligible for Udemy’s benefit programs.
  • Health Plans: Medical, dental, and vision coverage (100% coverage for employee-only).
  • HSA/FSA/Commuter: Pre-tax savings/spending plans available; generous HSA employer contributions for those enrolled in the HDHP medical plan.
  • Life/Disability: Employer-paid life insurance (supplemental available), in addition to short-term and long-term disability.
  • Retirement: Access to 401(k) with annual employer contribution.
  • Wellbeing: Corporate memberships for meditation and mindfulness, therapy and coaching, financial planning, primary care, tele-health, health advocacy, parent/newborn support, and employee discounts.
  • Education: Free access to the entire course library on the Udemy and Udemy for Business platforms; annual stipend for external learning beginning at six months of employment.
  • Charitable Matching Program: Employer match of monetary contributions to eligible nonprofits and charities that carry a 501(c)(3) tax status.
  • Vacation: 15 days per year of Paid Time Off for hourly; flexible Discretionary Time Off for salaried.
  • Parental Leave: 8 weeks of leave at 100% pay for parents who take time off from work following the date of birth, adoption, or foster placement beginning at six months of employment; this amount is in addition to pregnancy-disability benefits at 100% pay, if applicable.
  • Holidays: 10 paid holidays throughout the year

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Thank you for your interest in Udemy! We received your application and we are delighted that you would consider joining our team. At Udemy our culture prizes education, growth, and accountability. We're excited that you would like to join our mission to change lives through learning.

Our team will review your application and will be in touch if your qualifications match our needs for the role. If you are not selected for this position, keep an eye on our careers page as we're growing and adding openings.