Director of Product Management, Payments & Risk

Dublin Office
About Udemy
Udemy is the world’s largest education platform with more than 30 million monthly visitors.  Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential. For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content. Our enterprise platform is among the fastest growing SaaS businesses in the world.  UB has more than 10,000 customers and serves the majority of the Fortune 100. 
About the Role

Udemy is looking for a highly cross-functional product leader who will oversee the product strategy and execution of a scalable, global risk and payments platform across Udemy’s marketplace and subscription products. You will drive Udemy’s product strategy and execution, translating user needs and opportunities into a compelling roadmap while working cross-functionally to deliver revenue or cost-impacting solutions. You’ll work directly with engineering, finance, design, user research, and data science, as well as with support teams and other product leaders to ship great products. You’ll take part in every type of product work here — from strategy to product to process improvements — conceptualizing, launching, and iterating on Udemy’s billing and payments platform, which serves millions of learners, instructors, and strategic partners around the world.

It will be your job to think through the automation of our money flow systems, the integrations of regional payment processors, and the management of financial risk. You will leverage your deep experience in developing platforms that support e-commerce; e.g., acceptance and disbursements, chargebacks and refunds, user authentication and verification, financial reporting, and reconciliation.

This candidate is also personable, collaborative, and flexible, with the drive to manage complex projects across multiple stakeholder groups. We are seeking a combination of strong technical vision, strategic leverage, team leadership, and high-velocity execution.

Here’s what you’ll be doing:

  • Build and lead the strategy, prioritization, and execution of our global risk and payments platform, enabling regional and country-specific launches
  • Build an in-depth understanding of our B2B and B2C customers, systems, and financial controls, within a global regulatory environment
  • Develop market-informed priorities and requirements from our processors, partners, and cross-functional stakeholders
  • Collaborate with engineering teams throughout the development process to deliver new features and capabilities
  • Prioritize and develop appropriate phasing and roll-out plans, keeping resourcing and trade-offs in mind
  • Define, monitor, and measure key metrics and KPIs; incorporate learnings into product definition and development process
  • Influence executives and team members alike to direct the course of our technical solutions
  • Communicate product vision to senior management and stakeholders

Were’ excited about you because you have:

  • 5+ years of product management experience. Building scalable commerce integrations and experiences, launching financial products, testing new payment methods
  • 3+ years of people management experience. Building, coaching, and leading high performing product teams
  • Deep experience in global payments, two-sided marketplaces, financial risk, fraud mitigation
  • Worked effectively with support teams and cross-functional product, design, and engineering leaders, making workflows and operations more efficient
  • Influence; you’re good at inspiring and leading teams. You take the time to really understand individuals’ interests and sources of motivation
  • A bias for action, who is able to move projects forward and lead global teams toward product solutions
  • Exceptional communication and organizational skills and ability to interact with diverse groups of technical and non-technical stakeholders
  • Exceptional analytical skills, including demonstrated ability to use data analysis and A/B testing in order to improve the customer experience
  • A good business sense and can see the big picture. You see how impacting one lever in a complex marketplace affects many others
  • An understanding of how technology can solve customer problems and can engage in the details with the engineering team to find elegant solutions
  • Knowledge of agile development methodologies and tools
  • Passion about the education space and the problems we are solving 
  • Experience collaborating with local and remote Product and Engineering teams (Turkey, United States, Ireland)

Nice to haves:

  • BA/BS in Computer Science or related technical field is ideal
  • Experience with delivering products for two-sided marketplaces/platforms
We are proud to be recognized for our world class employee experience:
Business Insider SF: Best Places to Work Bay Area
Built In Colorado: Best Places to Work
Best Workplaces (Great Place to Work List): #1 in Turkey #5 Ireland
Certified Best Place to Work:  Dublin for Women
Fortune: Change the World Company
Udemy is headquartered in San Francisco with hubs in Ankara, Turkey; Austin, Texas; Boston, Massachusetts; Mountain View, California; Denver, Colorado; Dublin, Ireland; Melbourne, Australia; New Delhi, India; and Sao Paulo, Brazil.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.



Apply for this job

First Name *
Last Name *
Phone *
Resume/CV *

Attach, Paste

Supported file types: .pdf,.doc,.docx,.txt,.rtf
Cover Letter

Attach, Paste

Supported file types: .pdf,.doc,.docx,.txt,.rtf

LinkedIn Profile

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in this company’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.


If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Application Saved Successfully

Thank you for your interest in Udemy! We received your application and we are delighted that you would consider joining our team. At Udemy our culture prizes education, growth, and accountability. We're excited that you would like to join our mission to change lives through learning.

Our team will review your application and will be in touch if your qualifications match our needs for the role. If you are not selected for this position, keep an eye on our careers page as we're growing and adding openings.