Director of Product Management, Platforms

Istanbul Office

About Udemy

 

Udemy is the world’s largest education platform with more than 30 million monthly visitors.  Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. 

 

The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential. 

 

For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content. Our enterprise platform is among the fastest growing SaaS businesses in the world.  UB has more than 10,000 customers and serves the majority of the Fortune 100. 

 

We are proud to be recognized for our world class employee experience:

Business Insider SF: Best Places to Work Bay Area

Built In Colorado: Best Places to Work

Best Workplaces (Great Place to Work List): #1 in Turkey

Certified Best Place to Work:  Dublin

Fortune: Change the World Company

 

Udemy is headquartered in San Francisco with hubs in Ankara, Turkey; Austin, Texas; Boston, Massachusetts; Mountain View, California; Denver, Colorado; Dublin, Ireland; Melbourne, Australia; New Delhi, India; and Sao Paulo, Brazil.

 

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

 

About the Role

 

Udemy is looking for a highly cross functional product leader who cares deeply about internal users, is excited to lead hands-on, and lead a team of product managers. You will drive Udemy’s product strategy and execution, translating internal users’ needs and opportunities into a compelling roadmap while working cross-functionally to deliver impactful solutions for team productivity and collaboration. We’re inventing new ways for teams to work more efficiently together and see the larger purpose behind their work. You’ll work directly with engineering, design, user research, and data science, as well as with support teams and cross-functional product leaders to ship great products. You’ll take part in every type of product work here — from strategy to product to process improvements — conceptualizing, launching, and iterating on Udemy’s internal tools, which services millions of learners around the world.

 

You will help to build internal platforms to optimize our engineering operations, customer support operations, finance, and sales teams so they may serve our learners, instructors, and organizations.

 

This candidate would also be personable, collaborative and flexible, with the drive to manage complex projects across multiple stakeholder groups. We are seeking a combination of strong technical vision, strategic leverage, team leadership, and high-velocity execution.

Here’s what you’ll be doing:

  • Identify scalable solutions to help internal users succeed, while driving a better customer experience from the inside out for 
  • Lead our data protection and privacy efforts, internal customer support tools, and API platforms and microservices
  • Simplify, automate, or otherwise improve operational processes through new tooling, first and third-party platform integrations, and architecture improvements driving efficiency for the organization
  • Collaborate with the design team to create prototypes and user interface mockups illustrating user experience and product flows
  • Partner closely with engineering teams throughout the development process to deliver new features
  • Prioritize features and develop appropriate phasing and roll-out plans
  • Define, monitor and measure product metrics and KPIs, incorporate learnings into product definition and development process
  • Communicate product vision to senior management and various stakeholders
  • Be our first hands-on leader in the Istanbul office and then build a small team of product managers

We're excited about you because you have:

  • BA / BS required, ideally in a technical field - the important thing is you’re intellectually curious
  • 8+ years of product management experience in building and shipping scaleable integrations and products for internal users
  • 5+ years of people management experience, building, coaching, and leading high performing product teams
  • You have a passion for delivering product solutions and working with complicated technical systems and platforms
  • Worked effectively with support teams and cross-functional product, design, and engineering leaders to understand internal tools and platforms, making workflows and operations more efficient
  • Influence, you’re good at inspiring and leading teams. You take the time to really understand individuals’ interests and sources of motivation
  • A bias to action, who is able to move projects forward and lead a cross-functional team towards product solutions
  • Exceptional communication and organizational skills and ability to interact with diverse groups of technical and non-technical stakeholders
  • Exceptional analytical skills, including demonstrated ability to use data analysis and A/B testing to improve customer experiences
  • A good business sense and can see the big picture. You can see how impacting one lever in a complex marketplace affects many others
  • An understanding of how technology can solve customer problems and can engage in the details with the engineering team to find simpler solutions
  • Knowledge of agile development methodologies and tools
  • Technology savviness and basic understanding of APIs, Integrations, and Front-end Technologies
  • Passion about the education space and the problems we are solving Experience collaborating with local and remote Product and Engineering teams (Turkey, San Francisco, and Ireland)

Nice to Haves:

  • BA/BS in Computer Science or related technical field is ideal
  • Experience with delivering products for two-sided marketplaces/platforms

 

 

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Thank you for your interest in Udemy! We received your application and we are delighted that you would consider joining our team. At Udemy our culture prizes education, growth, and accountability. We're excited that you would like to join our mission to change lives through learning.

Our team will review your application and will be in touch if your qualifications match our needs for the role. If you are not selected for this position, keep an eye on our careers page as we're growing and adding openings.