Udemy is the world’s largest education platform with more than 30 million monthly visitors. Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world.
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About the Role:
The Udemy GTM Strategy & Operations (GTMSO) team’s mission is to enable all go-to-market teams to scale and grow top-line revenue efficiently. The team supports our mission by delivering the process and information flows that drive the entire customer journey optimization, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies to support the entire go-to-market universe from lead generation to customer retention.
The Director of Partner Operations will report directly to the Vice President, GTM Strategy & Operations, and be the primary business partner to the Vice President, Partners & Business Development. This role will work closely with the Udemy Partner organization on supporting planning, reporting and execution of the Partner organization’s goals, while ensuring alignment with the broader GTM teams (e.g. Sales, Marketing and Customer Success). The ideal candidate must be a strong leader, with a solid analytical, critical thinking, and problem-solving skill-set. Drawing from best practices while creatively applying new thinking to the unique challenges of our high-growth environment will be the keys to success. Predictability, productivity, and efficiency will be the hallmark of accomplishment.
Here’s what you’ll be doing:
- Be a proactive agent of growth and advisor to Partner leadership
- Ensure accurate reporting and data integrity across relevant Partner metrics
- Prescribe, implement, manage and simplify core processes
- Evolve the GTM tech stack to support the needs of the business
- Own all quota, comp and capacity planning
- Ensure consistent and predictable forecasting
- Partner with other GTMSO leadership to deliver on cross-functional programs
We’re excited about you because you have:
- Track record of scaling high growth B2B SaaS organizations (D2C experience a plus)
- Experience conceiving and implementing partner relationship models
- Ability to roll your sleeves up and get into the details
- Strong analytical and creative problem-solving skills
- Executive-level verbal & written communication skills
- Desire to influence execution and lead change management
- Passion for contributing to a mission and culture you’ll be proud of for a lifetime
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