Sales & Solution Engineer

Dublin Office

About Udemy
Udemy is the world’s largest education platform with more than 30 million monthly visitors.  Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential. For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content. Our enterprise platform is among the fastest growing SaaS businesses in the world.  UB has more than 10,000 customers and serves the majority of the Fortune 100. 

We are proud to be recognized for our world class employee experience:
Business Insider SF: Best Places to Work Bay Area
Built In Colorado: Best Places to Work
Best Workplaces (Great Place to Work List): #1 in Turkey
Certified Best Place to Work:  Dublin
Fortune: Change the World Company

Udemy is headquartered in San Francisco with hubs in Ankara, Turkey; Austin, Texas; Boston, Massachusetts; Mountain View, California; Denver, Colorado; Dublin, Ireland; Melbourne, Australia; New Delhi, India; and Sao Paulo, Brazil.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

About the Role
Udemy is looking for a Sales and Solutions Engineer with excellent communication and organization skills, knowledge and experience with software development practices and techniques, and a passion to help businesses become modern “learning organizations”.  Success requires close collaboration with multiple teams including engineering, design, sales, customer success, support, and a set of diverse stakeholders around the world.  You will need to understand general issues across a wide technical landscape from authentication protocols (e.g. SAML, OIDC, SCIM, OAuth), to assisting customers debug the effects of a corporate web proxy, and supporting our Customer Success team with API-based integration for small and large enterprise customers.  Knowledge of security protocols surrounding handling of personal data is a big plus.  Getting results for our customers and partners is vital, and this role requires someone that will fill the gaps that exist and communicate to technical and non-technical audiences.  And, as the world so often changes around us, you will need to be comfortable in a fast pace and growing business.  
 
The role reports into the Udemy for Business Sales and Solutions Engineering team, with direct support for Sales, Customer Success, Product Development, and Customer Support teams. This role will be remote in Dublin, Ireland. It requires some flexibility to overlap with business hours of our customers.  Given the diversity of job responsibilities, we expect the person in this role to revel in learning quickly "on the job", and picking up what is needed to get the job done.
 
This is what you will be doing:
  • Serve as technical subject matter expert for customers, and internal teams on all aspects of integration between Udemy for Business and SaaS applications; e.g., via Web Single Sign-On, API and HRIS/LMS integrations, analytics, and reporting data streams.
  • Create code samples, demos, articles and tutorials for a highly technical audience
  • Experience of blogging, technical documentation, and developer outreach.
  • Create/Manage open source projects in partnerships with your Solutions Engineer colleagues.
  • Become a key contributor to Udemy’s community engagement for our UFB customers.
  • Implement and document solutions for integrating Udemy for Business with SaaS applications. 
  • As needed, Support Partners with architecture and deployment of Udemy For Business using Web Service APIs.  
  • Collaborate with the Solutions Engineering and Product teams to improve our integration services.
Required skills and experience:
  • 5-7 years in enterprise Sales Engineering or Solution Consulting experience in a SaaS organization.
  • Technical experience with:
  • Python (Django framework), java, modern JS frameworks (Angular, React)
  • Experience working with microservices.
  • Understanding of data structures and algorithms.
  • Working knowledge of Infrastructure as a Service (IaaS) architecture (e.g., AWS).
  • Experience with popular structured query languages (mysql, postgres, pl/sql).
  • Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect), Web APIs, SMTP (e.g, SendGrid), DNS (e.g., CloudFlare)  and experience debugging Web applications (e.g., Chrome DevTools).
  • Excellent written and verbal communication skills and a track record of successfully overcoming technical and security objections in customer integrations; problem-solving is in your DNA
  • An understanding of core security concepts; e.g., SSL/TLS, encryption ciphers, and GDPR data privacy.
  • Self-driven, highly motivated, and able to learn quickly in a fast-growing and dynamic environment.
  • Hands-on experience architecting or deploying Single Sign-On (SSO) with SAML 2.0, OIDC, SCIM, Active Directory, LDAP, OAuth 2, across disparate identity solutions such as Okta, Azure/AD FS, PingOne/PingFederate, OneLogin.
  • Bachelor's degree in Computer Science, or an equivalent degree and experience.
 

#LI-EE1

#LI-hybrid

Apply for this job

*Required
First Name *
Last Name *
Phone *
Resume/CV *

Attach, Paste

Supported file types: .pdf,.doc,.docx,.txt,.rtf
Cover Letter

Attach, Paste

Supported file types: .pdf,.doc,.docx,.txt,.rtf

LinkedIn Profile
Website

Application Saved Successfully

Thank you for your interest in Udemy! We received your application and we are delighted that you would consider joining our team. At Udemy our culture prizes education, growth, and accountability. We're excited that you would like to join our mission to change lives through learning.

Our team will review your application and will be in touch if your qualifications match our needs for the role. If you are not selected for this position, keep an eye on our careers page as we're growing and adding openings.