Learning Architect

San Francisco HQ
 
 
About Udemy
We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
 
Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).
 
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
 
 

Job Description


We are looking for an expert in strategic learning consulting to join our Professional Services team. A Udemy Business Learning Architect supports pre- and post-sales efforts, conducting needs analysis, and creating a measurement strategy to support our customers’ ability to achieve their business goals. 


Udemy Business Learning Architects ensure customers achieve their desired business outcomes through thought partnership and deep customer and executive engagement. 


Reporting to the leader of the Learning Architect Center of Excellence, you will be responsible for ensuring our most strategic customers are achieving their organizational priorities through our partnership, while generating account growth opportunities and will collaborate with our sales and customer-facing teams to build thoughtful, strategic learning solutions for a learning technology company.  


This role is ideal for someone who can excel as a senior advisor and is passionate about the power of learning to transform lives.

 

About You:

  • You demonstrate thought leadership on leadership development, social learning, learning analytics and capability-building that drives business impact in post-sales. 
  • You have a passion for customer engagement and the ability to partner strategically to gain executive alignment on organizational learning and leadership initiatives.
  • You partner with the Sales and Customer success teams to bring to life the business impact that Udemy is creating, by connecting qualitative and quantitative data for powerful stories of impact.
  • You are a tech-savvy learning consultant currently working in a B2B or high-growth SaaS company.
  • You architect learning solutions that deliver business outcomes, using appreciative inquiry skills to identify opportunities for organizational impact.
  • You have a deep understanding of Professional Services offerings and how they drive Customer Success.
  • You are known for your positive attitude and contagious energy – and would love to work with like-minded colleagues.
  • You have a growth mindset and are a massive learner by nature, pushing yourself to improve and develop. 

 

Here's what you’ll be doing:

  • Meeting with customers, in partnership with our Sales and Customer Success teams, to translate their business objectives into measurable business results through learning.
  • Assessing and deeply understanding the client’s business imperatives and leadership development needs.
  • Developing a proposed solution that inspires buyer confidence 
  • Creating and executing engagement plans (“Blueprints”) that illustrate compelling leadership development solutions and accelerate buying decisions
  • Initiating a measurement strategy that will generate compelling evidence for the success of your solution and strong return on the customer’s investment
  • Becoming a product expert, intimately knowing the features and differentiators of our technology and learning solutions
  • Working with data scientists and/or analytics team to identify and convey actionable insights that impact our client’s decision-making and business direction
  • Collaborating with cross-functional teams (Sales, Content, Customer Success, Product, and Data) to drive implementation, renewals, and customer growth

We’re excited about you because you have:

  • 5+ years of experience consulting in leadership development or designing virtual learning solutions
  • Proven skill in managing B2B projects: establishing priorities, organizing others from diverse teams, facilitating meetings, meeting deadlines
  • Customer orientation: skilled at establishing and maintaining organizational relationships with a diverse group of people, balancing that with internal colleague relationships 
  • Superior business acumen, can analyze data to derive actionable insights for business leaders and procure strategic business reviews with leaders
  • Flexibility, agility, demonstrated initiative and independence
  • Excellent verbal and written communication, facilitation, storytelling, and presentation skills
  • Attention to detail, yet also a visionary – can connect the big picture to business results
  • Intellectual curiosity; a massive fast learner

#LI-KM1

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Thank you for your interest in Udemy! We received your application and we are delighted that you would consider joining our team. At Udemy our culture prizes education, growth, and accountability. We're excited that you would like to join our mission to change lives through learning.

Our team will review your application and will be in touch if your qualifications match our needs for the role. If you are not selected for this position, keep an eye on our careers page as we're growing and adding openings.