Project Manager

Dublin Office
 
 
About Udemy
We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
 
Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).
 
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We are looking for a talented project manager that is driven by building relationships and being a key contributor to setting the strategic direction of major accounts. This is a role that requires coordinating internal and customer resources to initiate, coordinate, and manage numerous projects in concert from initiation through delivery.  You will establish a strong partnership with Sales and Customer Success and bring a project management mindset to help customers achieve their learning strategy, deploy new programs, and measure success.


Responsibilities include overseeing and directly managing a portfolio of customer projects focused on launching Udemy’s solutions quickly and successfully that drives impact throughout our customer's organizations. 


Reporting to the Manager, Project Management Services, you’re a strong customer-first advocate. You love finding innovative solutions to meet customer needs and aligning internal and customer resources to deliver against objectives.


Here’s what you’ll be doing:

  • Overseeing the design, development, and production of projects to ensure customer satisfaction and deadlines are met
  • Organizing the needs, concerns, and desires of the project into an evolving plan while driving clarity and minimizing complexity
  • Fostering an environment of self-organization within the team such that the team is fully accountable for and committed to what they are delivering, and addressing their own issues whenever possible
  • Developing relationships with key stakeholders within Customer Success, Sales, Content, Product, Engineering, and Marketing to create coordinated project plans and align these plans with customer expectations
  • Managing time-bound and/or continuous customer-facing projects including project scope, schedule, budget, resource planning, risks, dependencies
  • Managing customer anxiety, providing the team and stakeholders not only with a high-quality result but a memorable journey throughout the project
  • Communicating clearly and effectively to Udemy and customer management on the plans, status, and critical issues 
  • Escalating urgent issues appropriately and driving them to closure in a timely manner, working closely with customer project stakeholders as needed
  • Establishing and driving adoption of project frameworks, documentation, tools, and best practices
  • Ensuring proper project closure occurs, including holding retrospective/lessons learned sessions, and leveraging learnings to improve project management practices
  • Adhering to project management standards and best practices, while maintaining a reasonable amount of flexibility for the way our customers need Udemy to work
  • Identifying areas for improvement and providing feedback to continuously improve our project management methodology, the tools we use, and how we communicate at Udemy
  • Leading and participating in strategic initiatives, conducting analyses, and providing recommendations
  • Assisting with pre-sales activities, such as advanced demos, supporting RPFs, and assessing where additional resources/processes may be needed to support technical solutions and product features

We’re excited about you because you have:

  • 5+ years of relevant work experience as a customer-facing project manager or implementation manager for a SaaS company focused on the delivery of customer solutions
  • Demonstrated history in project management and change management, working with large organizations
  • A proven ability to complete projects according to outlined scope, budget, and timeline
  • The ability to develop and maintain a passion for the customer’s vision with our internal team.
  • A disciplined and organized mindset that enables you to multitask across as many as 10-15 projects at a time
  • The ability to keep others on task through influence, and to separate out the critical from the not-so-critical
  • A focus on results and outcomes, not just process. You have experience establishing processes that are appropriate but don’t view the process as a cure-all for delivery issues. 
  • Experience proactively addressing project obstacles and have the willingness to go above and beyond to chase down loose ends that lead to successful product delivery
  • Strong analytical and communication skills
  • Demonstrated experience at the large enterprise level, where organizational complexity can introduce risk
  • The ability to facilitate team and/or customers  discussions, with co-located and virtual team members
  • The ability to thrive in fast-paced, ambiguous environments
  • Proven ability to ally with others and solve problems creatively
  • Strong familiarity with project management software tools, methodologies, and best practices
  • Experience seeing projects through the full lifecycle
  • Excellent communication and analytical skills

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Thank you for your interest in Udemy! We received your application and we are delighted that you would consider joining our team. At Udemy our culture prizes education, growth, and accountability. We're excited that you would like to join our mission to change lives through learning.

Our team will review your application and will be in touch if your qualifications match our needs for the role. If you are not selected for this position, keep an eye on our careers page as we're growing and adding openings.