Senior Technical Program Manager - Infosec

San Francisco HQ

About Udemy

Udemy is the world’s largest education platform with more than 30 million monthly visitors.  Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential. For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content. Our enterprise platform is among the fastest growing SaaS businesses in the world.  UB has more than 10,000 customers and serves the majority of the Fortune 100. 

About the role:

We’re on the lookout for a Senior Technical Program Manager to work embedded within Udemy’s Information Security teams to drive the ongoing launch and release of new products. This is a unique opportunity to have a major influence on managing the operations that enable Udemy to launch new product lines that improve lives through learning. We’re looking for an experienced program manager with an analytical mindset and strong communication skills who can drive and own projects to completion. You’ll be a champion for the Information Security teams, anticipating new requirements and ensuring they have the support that they need to be successful. Your breadth of impact will be vast, ranging from how students discover learning experiences to engaging with learning and even to paying for access to courses.

Here’s what you’ll be doing:

  • Manage operations of time-bound and/or continuous programs including project scoping, schedule, risk mitigation plans and resource planning, working with product managers, product designers, engineers and key stakeholders across business functions 
  • Balance the delivery of large, high impact, highly cross-functional initiatives and a set of smaller projects
  • Partner with business, product, design, and engineering leaders to develop program plans, including roadmaps, dependencies, and resourcing plans
  • Communicate clearly and effectively to management on the plans, status, and critical issues. Escalate urgent issues appropriately and driving them to closure in a timely manner
  • Continuously improve delivery and organization. Establish and drive adoption of program frameworks, tools and best practices. Share your program management knowledge with the teams. Lead post-launch analysis to guide future programs
  • A strong focus on results and outcomes and ownership, not just processes. You have experience establishing processes that are appropriate, but don’t view processes as a cure-all for delivery issues. 
  • Evaluate and refine tools and processes to ensure they are efficient, high quality, and scalable

We’re excited about you because you have:

  • Bachelor's Degree or equivalent, preferably in a technical field
  • A strong self-starter mindset with exceptional judgment
  • A self-motivated and proactive work style that allows you to maintain high momentum and drive progress
  • The ability to thrive in ambiguous situations and stay hyper organized when the going gets tough
  • Experience using data and metrics to back up assumptions, make recommendations, drive actions, and measure success
  • 5+ years of relevant work experience as a technical program manager in software development organizations enabled by mature program management practices
  • Demonstrated ability and experience in influencing, developing productive working relationships, and leading teams to successful product delivery

Great if you have:

  • Hands-on development/quality management/project management experience with Information Security and / or Application Security 
  • Data science or decision science experience
 
 
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Thank you for your interest in Udemy! We received your application and we are delighted that you would consider joining our team. At Udemy our culture prizes education, growth, and accountability. We're excited that you would like to join our mission to change lives through learning.

Our team will review your application and will be in touch if your qualifications match our needs for the role. If you are not selected for this position, keep an eye on our careers page as we're growing and adding openings.